How We Work
Pfenninger, Claxton, & Estelle Insurance Group is committed to understanding and proactively addressing our customer’s risk management and insurance needs in
order to protect the long-term financial well-being of our clients and to increase their bottom line.
Since 1902, our team has worked hard to build a strong, knowledgeable community of agents and insurance carriers. Additionally, we strive to foster a positive agency reputation which is dependent upon mutual understanding between agent and client. We welcome you to join our family and learn about our broad book of options for auto, home, business, life and group health insurance.
Client Centered
At Pfenninger, Claxton, and Estelle, we want to identify with people, understand their likes, dislikes, culture, habits, and expectations. We want to develop a customer service plan by understanding your expectations and proactively implementing them into your insurance program. These services include:
- Work with you to identify the insurance and financial services that are right for you, your family, or your business, and use our access to multiple companies to deliver this product.
- Perform a Needs Assessment to understand your composition and risk.
- Develop accident investigation and claims management procedures.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- At your request, explain the coverages and options available to you through our agency.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering around the clock emergency access to your agent.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.